Refund Policy

Effective Date: January 1, 2025

At Analytics Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy explains our policies regarding refunds, cancellations, and returns for courses purchased through our website, analitixcourses.com.

1. Eligibility for Refunds

1.1 Standard Refund Period

You are eligible for a full refund if you meet the following conditions:

• The refund request is made within 30 calendar days of the original purchase date
• You have completed less than 30% of the course content
• You have not downloaded more than 30% of the available course materials
• You have not received a certificate of completion for the course
• This is your first refund request for the specific course

1.2 No Questions Asked

Within the 30-day refund period, we honor refund requests without requiring a detailed explanation. However, we appreciate feedback to help us improve our courses.

1.3 Course Bundles

If you purchased a course bundle or multiple courses together:

• The 30-day period applies to the entire bundle purchase
• Refunds apply to the entire bundle, not individual courses within the bundle
• The completion and download limits apply to the bundle as a whole

2. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

• More than 30 days have passed since the purchase date
• You have completed more than 30% of the course content
• You have downloaded more than 30% of available course materials
• You have received a certificate of completion
• You have previously received a refund for the same course
• Your account has been terminated due to violation of our Terms and Conditions
• You have transferred or shared your course access with others
• Technical issues on your end that prevent course access (we will work to resolve such issues)

3. How to Request a Refund

3.1 Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team via:
   • Email through our contact form
   • Phone at +1 (534) 464-8652
2. Provide your order number and registered email address
3. State that you wish to request a refund
4. Optionally, provide feedback about your experience (appreciated but not required)

3.2 Processing Time

Once we receive your refund request:

• We will verify your eligibility within 2-3 business days
• If approved, your refund will be processed within 5-7 business days
• The refund will be credited to your original payment method
• You will receive a confirmation email once the refund is processed

3.3 Refund Method

Refunds are issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

4. Course Access After Refund

Once a refund is processed:

• Your access to the course will be immediately revoked
• You will no longer be able to view or download course materials
• Any certificates of completion will be invalidated
• You will be removed from any course-related communications or communities

5. Technical Issues and Support

5.1 Technical Problems

If you experience technical issues accessing or using a course, please contact our support team before requesting a refund. We will make every effort to resolve:

• Login or access problems
• Video playback issues
• Download difficulties
• Platform navigation problems
• Other technical challenges

5.2 Course Quality Concerns

If you have concerns about course content quality, accuracy, or relevance, please contact us. We take such feedback seriously and may:

• Provide additional resources or support
• Offer a different course that better meets your needs
• Update the course content based on your feedback
• Process a refund if we cannot resolve your concerns

6. Promotional and Discounted Purchases

6.1 Sale Prices

Courses purchased at a discounted or promotional price are subject to the same refund policy. Refunds will be issued for the amount actually paid, not the regular price.

6.2 Coupon Codes

If you used a coupon code or discount code for your purchase:

• The refund will be for the discounted amount paid
• The coupon code cannot be reused after a refund
• One-time use coupon codes will not be reinstated

6.3 Free Courses and Trials

Free courses or trial periods are not eligible for refunds as no payment was made. However, you can cancel access at any time.

7. Subscription Services

If we offer subscription-based access in the future:

• Subscriptions can be cancelled at any time
• No refunds will be provided for partial subscription periods
• Access will continue until the end of the paid subscription period
• Specific subscription refund terms will be provided at the time of purchase

8. Chargebacks and Payment Disputes

9. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• If you have exceeded the consumption limits but have valid concerns
• If course updates significantly change the content after your purchase
• If technical issues prevented full course access during the refund period
• Other exceptional circumstances evaluated on a case-by-case basis

10. Gift Purchases

For courses purchased as gifts:

• The purchaser must request the refund, not the recipient
• Standard refund terms apply from the date of recipient activation
• If the gift has not been redeemed, a full refund may be provided
• Once a gift course is activated, standard refund conditions apply

11. Corporate and Bulk Purchases

For corporate or bulk course purchases:

• Custom refund terms may be negotiated at the time of purchase
• Standard refund policy applies unless otherwise agreed in writing
• Partial refunds may be considered for unused licenses
• Please contact our corporate team for specific arrangements

12. Currency and Exchange Rates

All purchases are processed in U.S. Dollars (USD). If you paid in a different currency:

• Refunds will be processed in USD
• Your payment provider will convert to your local currency
• Exchange rate fluctuations may result in a different amount received
• We are not responsible for currency conversion fees or rate differences

13. Updates to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Service after changes constitutes acceptance of the modified policy. However, any changes will not affect refund requests for purchases made before the policy change.

14. Exceptions and Special Cases

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund outside the standard policy terms, please contact us. We will review each case individually and may make exceptions at our sole discretion.

15. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. Some jurisdictions provide additional consumer protections that may supersede portions of this policy. If you are located in such a jurisdiction, you may have additional rights regarding refunds and cancellations.